The work described in this case study was performed by LEO Learning prior to becoming part of GP Strategies.
Situation
Until they took their first steps into eLearning, Honda North America’s Engagement team had relied almost entirely on face-to-face training, supplemented with PowerPoint presentations and recordings. Most recently, their learners had been given access to a PDF guidebook, supported by informal team discussions.
To improve the learning experience as well as increase efficiencies, Honda North America’s first substantial eLearning program, NH Circles, aimed to transform the learning provided to a broad range of Honda associates and suppliers in the US, Mexico and Canada.
Challenge
Supporting a workforce across North America, Honda needed to guarantee that their learning programs would look and feel consistent and modern while minimizing costs. As part of their NH Circle program, they wanted to give employees the initiative to identify and solve problems, leading to continuous performance improvement.
The philosophies of the company’s founder, who believed in individual and collective creativity and passion, also had to be communicated as a core value to newly-hired associates.
Solution
Honda’s 60-minute standalone eLearning course includes an introduction to the brand principles, followed by a six-step program allowing employees to learn and put theory into practice in teams. A personalized interactive template provides role filters for manufacturing and administrative staff, with slick animations and the choice of tools giving the course a strong sense of purpose.
One of the earliest suggestions LEO Learning’s experts made to Honda was a toolkit which comprehensively covers 15 of Honda’s key problem-solving tools. Learners can return to the toolkit or revisit the learning steps whenever they want to refresh their learning and build their knowledge.
It’s not a one-time course; it’s a resource. Learners don’t have to wait for somebody to come to them, or go and find someone for the information. They can go back to the learning and say ‘I want to see step number three’, for example.
Scott Wood, Honda North America’s Engagement Leader
The Result
Honda can now comfortably reach thousands more associates in a much shorter timeframe. They enjoy complete confidence that the quality and consistency of training being delivered to all of their learners in the region and beyond is exceptional—a crucial goal of the project.
